idcwinPrivacy Policy

This page describes what we collect when you use idcwin and how we keep that data protected. We at idcwin process personal information to operate our platform, verify your identity, process deposits and withdrawals, prevent fraud, and comply with applicable regulations. Your data security is our priority, and we limit access to your information to staff and trusted partners who need it to serve you.

When you open an account on idcwin, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), place a sportsbook bet on Liga 1 or Piala AFF, play live-dealer games, or use any other feature on our platform, you provide us with certain personal data. We explain below what we collect, how we use it, and what rights you have.

Our privacy policy applies to all users of idcwin regardless of location. However, if local data protection laws in your jurisdiction (such as those in Jakarta, Surabaya, Bandung, Medan, or Semarang) impose stricter requirements than our policy, those local laws take precedence.

What Data We Collect on idcwin

When you register an account on idcwin, we collect your full name, date of birth, email address, phone number, and identity document details (from your government-issued ID, passport, or driver license). We also collect your mailing address for identity verification and correspondence purposes.

During gameplay, we record your account activity including all bets placed, game rounds played, wins and losses, deposits and withdrawals, and login timestamps. We store this information to maintain accurate account balances, calculate cashback and tier rewards, detect fraud, and comply with anti-money-laundering regulations.

We collect technical data about your device and network, including your IP address, browser type, operating system, and approximate location based on IP geolocation. This data helps us detect fraudulent access, prevent duplicate accounts, and improve platform performance.

How We Use Your Data on idcwin

We use your personal information to:

• Verify your identity and comply with Know-Your-Customer (KYC) and anti-money-laundering regulations.
• Process your deposits and withdrawals accurately.
• Calculate your account balance, weekly cashback, and tier status.
• Detect fraud, prevent abuse, and enforce our terms of service.
• Send you account notifications, promotion details, and support responses.
• Comply with legal obligations and respond to law enforcement requests.

We do not sell your personal data to third parties for marketing purposes. We do not share your data with advertising networks or data brokers. We share your data only with trusted processors who assist us in running idcwin, such as payment processors, identity verification providers, and cloud infrastructure providers.

Third-Party Processors and Data Transfers

We engage third-party service providers to help us operate idcwin. These processors include:

• Payment processors (to handle deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks).
• Identity verification services (to validate government IDs and proof of address).
• Cloud infrastructure providers (to host our servers and databases).
• Email and messaging services (to send account notifications).

Our servers and backups may be located in jurisdictions outside Indonesia. This means your data may be transferred to, stored in, and processed in countries with different data protection laws. By using idcwin, you consent to this data transfer. We ensure that all processors maintain reasonable security standards and limit their use of your data to the purposes we have specified.

How Long We Retain Your Data

We retain your personal information for as long as your idcwin account is active. If you close your account, we retain your data for an additional period to comply with financial regulations and to investigate disputes. Transactional data (deposits, withdrawals, bets) is typically retained for at least seven years to comply with anti-money-laundering laws.

You may request deletion of your account and associated data at any time by contacting our support team. We will process account closures and data deletion requests within 30 days, subject to legal retention requirements.

Your Rights Regarding Your Data on idcwin

You have the right to access the personal information we hold about you. You may request a copy of your data by contacting our support team. We provide data exports in a machine-readable format at no charge.

You have the right to correct inaccurate information. If your name, email, phone number, or address has changed, update it in your account settings or contact us for assistance.

You have the right to request deletion of your account and data, subject to legal and financial retention requirements. You have the right to object to data processing for specific purposes, and you may request that we limit how we use your data.

How We Protect Your Data on idcwin

We protect your data using industry-standard security measures. All data transmitted between your device and idcwin is encrypted using SSL/TLS protocols. Your password is stored using salted hash functions and is never accessible to our staff. Your account is protected by login verification and optional two-factor authentication.

Our servers and databases are protected by firewalls, intrusion detection systems, and regular security audits. We limit staff access to personal data to those employees and contractors who need it to support idcwin operations. All staff sign confidentiality agreements.

Despite these measures, no security system is completely impenetrable. If we discover a data breach, we notify affected users and relevant authorities as required by law.

Changes to Our Privacy Policy

We may update this privacy policy at any time. Changes take effect immediately upon posting to this page. We recommend reviewing our privacy policy periodically. Continued use of idcwin after policy changes constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have questions about our privacy practices, how we use your data, or your rights regarding your information, contact our support team via in-app chat or email. Our team responds to privacy inquiries within 5–10 business days. For formal data subject requests (such as data access or deletion), specify that your inquiry is a "formal data subject request" and we will process it within the legally required timeframe.

This privacy policy is effective as of the date shown when you first visit idcwin. We at idcwin remain committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. Your trust is essential to our platform's integrity.